Health
Spas: Exercise Your Rights
Looking for a way to get in shape?
Joining a health spa, fitness center, gym or sports club can
be a great way to improve your physical condition.
Nearly
33 million people are members of some 17,000 health clubs
in the U.S. today, according to the International Health,
Racquet & Sportsclub Association. And, although many consumers
who join health clubs are pleased with their choices, others
are not. They've complained to the Federal Trade Commission
(FTC) about high-pressure sales tactics, misrepresentations
of facilities and services, broken cancellation and refund
clauses, and lost membership fees as a result of spas going
out of business.
To avoid
these kinds of problems, it's best to look closely at the
spa's fees, contractual requirements and facilities before
you join. Here are some suggestions to help you make the right
choice.
Inspect
the Spa
Visit
the spa during the hours you would normally use it to see
if it's overcrowded. Notice whether the facilities are clean
and well-maintained, and note the condition of the equipment.
Ask about:
-
Trial
periods. Is there sometime when you can sample the services
and equipment for free?
-
Number
of members. Many spas set no membership limits. While
the spa may not be crowded when you visit, it may be packed
during peak hours or after a membership drive.
-
Hours
of operation. Some spas restrict men's use to certain
days and women's to others. Some may limit lower-cost
memberships to certain hours.
-
Instructors
and trainers. Some spas hire trainers and instructors
who have special qualifications. If you're looking for
professionals to help you, ask about staff qualifications
and longevity.
Review
the Contracts
Some spas
ask you to join - and pay - the first time you visit and offer
incentives like special rates to entice you to sign on the
spot. Resist. Wait a few days before deciding. Take the contract
home and read it carefully. Before you sign, ask yourself:
-
Is
everything that the salesperson promised written in the
contract? If a problem arises after you join, the contract
probably will govern the dispute. And if something is
not written in the contract, it's going to be difficult
to prove your case.
-
Is
there a "cooling-off" period? Some spas give
customers several days to reconsider after they've signed
the contract.
-
Could
you get a refund for the unused portion of your membership
if you had to cancel, say, because of a move or an injury?
What if you simply stopped using the spa? Will the spa
refund your money? Knowing the spa's cancellation policies
is especially important if you choose a long-term membership.
-
Can
you join for a short time only? It may be to your advantage
to join on a trial basis, say, for a few months, even
if it costs a little more each month. If you're not enjoying
the membership or using it as much as you had planned,
you won't be committed to years of payments.
-
Can
you afford the payments? Consider the finance charges
and annual percentage rates when you calculate the total
cost of your membership. Break down the cost to weekly
and even daily figures to get a better idea of what it
really will cost to use the facility.
Research
the Spa's History
Finally,
before you join a health club, contact your local consumer
protection office, state Attorney General or Better Business
Bureau to find out whether they have received any complaints
about the business, or whether there are state laws regulating
health club memberships. If problems arise after you join,
these offices also may be able to help you resolve your complaints.
source:
http://www.ftc.gov/bcp/conline/pubs/health/spas.htm
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